Refund Policy

Return & Refund Policy

This page outlines the return and refund policy of sagerenew.com, an e-commerce website owned and operated by SageResearch OKH LLC, a company headquartered at 318 Orange Street, Manchester, New Hampshire 03104, United States.

We offer a 30-day satisfaction guarantee on all products, including OPENED and USED products.

Return Address: FulfillmentX 1175 Baker St Costa Mesa, CA 92626 United States fulfillmentx.com

To initiate a return, please ensure the following:

Obtain a Return Merchandise Authorization (RMA) number by contacting our customer service team. Include the following information inside your return package: Your order number The name used when placing the order The item(s) you are returning A brief explanation of the reason for the return (optional but recommended) Return Conditions Returns must be postmarked within 30 days from the date you receive your order. Products are eligible for return whether they are unopened, opened, or used. Return shipping costs are the responsibility of the customer, except in cases where the error is ours, such as receiving a defective, damaged, or incorrect item. Returns sent without a valid RMA number may not be accepted. Customers are responsible for ensuring that returned items are properly packaged for shipment. Refunds Once your returned item has been received and inspected, we will process your refund. Approved refunds will be credited to the original method of payment. Refunds will be processed within 30 days from the date of the refund request. Depending on your bank or card issuer, additional processing time may be required before the refund appears on your statement. If you have not received your refund within this timeframe, please first check your bank or card statement and contact your card issuer. If you still require assistance, please contact our customer support team. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

We may request photographs or other information to verify the issue before providing a replacement, return authorization, or refund.

Thank you for shopping at SageRenew.

Last updated: September 13, 2026

For any questions regarding returns or refunds, please contact us at:

SageResearch OKH LLC 318 Orange Street Manchester, New Hampshire 03104 United States

Email: support@sagerenew.com

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST).

Response times may vary on weekends and U.S. public holidays.

sage-renew.com is owned and operated by SageResearch OKH LLC, a New Hampshire limited liability company.

Registered address: 318 Orange Street, Manchester, NH, 03104, United States.